Sometimes when having a conversation, we find ourselves in a situation where we don’t know what to say or how to respond. Accidental Counselling will provide you with practical skills; whether you are talking to someone going through a difficult time, having relationship issues, not coping with life, or feeling helpless. This course will help you respond in a helpful and appropriate way. Particularly relevant for administration and front-line staff when faced with an upset, anxious or angry client.
You will learn how to help someone identify their strengths, that assist them to manage their problems better, and easier. You will learn how to reframe their thinking to give them a different perspective on something that previously painted a negative picture.
This is a 6.5-hour course, with engaging videos, audios, theories, and a 24-page workbook filled with practical information and self-paced exercises.
Book Accidental Counsellor Training
Learn the simple steps taught in Accidental Counsellor to effectively communicate, and help someone who may present as distraught, angry, aggressive, difficult or uncooperative.
You will receive a 24-page Accidental Counsellor workbook which includes some comprehensive counselling theories that is a handy reference tool for the future. The workbook also includes a full description of our suicide safety apps that are free to download to support someone in need, and an extensive list of helplines and websites.
What you need to know
- The online self-paced course course consists of 8 lessons, and 46 topics.
- The duration is approximately 6.5 hours (or less).
- You have 60 days access from your enrolment date to complete the course, with an option for an extension.
- An Accidental Counsellor certificate is issued upon completion.
- The Accidental Counsellor workbook which is referred to throughout the course is downloadable and a hand future reference.
- What is counselling
- What a counsellor isn’t
- Our response to others
- Why we feel the way we do
- Strong emotions
- Managing strong emotions
- Don’t take things personally
- If you can name it, you can tame it
- Different communication styles
- Assertive communication style
- Basic listening skills
- How do you help a grieving friend
- How to be congruent and genuine
- Empathy v’s Sympathy
- Understanding the other person
- Understanding Crisis
- The message channel
- Barriers to communication
- Communication rules
- Deciding to listen
- Actively listening
- The importance of silence
- What is reflective listening
- Reflecting feelings
- Reflecting content
- Responding to anger
- Managing conflict
- Working with Domestic Violence
- Summarising skills
- Calming a telephone caller or somebody on the internet
- What is stress
- What is anxiety
- What is wellbeing
- Know the five signs
- Suicide awareness
- Healthy Boundaries