Accidental Counsellor (Virtual Training – Available Australia Wide) Day 1 of 2

Employees across various sectors often face challenging interactions in their roles. To navigate these effectively, the Accidental Counsellor workshop provides comprehensive training in handling difficult scenarios with empathy and cooperation. This programme is tailored for anyone who may encounter tough conversations in their professional or community settings, including support workers and the general public.

In this workshop, you will learn:

• Basic counselling skills to aid in conflict resolution.
• Techniques for becoming a proficient listener.
• Strategies for resolving emotional situations.
• Identifying and managing personal triggers.
• Avoid taking things personally.
• Recognising and overcoming communication blockers.
• Managing difficult callers or conversations effectively.
• Understanding mental illness, self-harm, and suicide awareness.
• Self-care strategies in demanding work environments.
• Importance of maintaining professional boundaries.
• The role and benefits of mindfulness.

Delivered by a seasoned counsellor with extensive experience in crisis intervention and staff training at Lifeline and within the community services sector, this workshop aims to equip you with:

• Essential communication skills for various contexts.
• An in-depth understanding of the counseling process.
• Techniques for aiding people in crises.
• Insights into different behavioural responses: aggressive, passive, and assertive.
• Knowledge on when and how to refer individuals needing specialised support.
• A comprehensive view of mental health, well-being, and mental illness.
• Skills for self-care and supporting others effectively.