1-DAY Accidental Counsellor
Receptionist and front counter employees are often at the frontline and first contact with a client. If that contact presents as aggressive, angry, or upset sometimes it’s not easy to find a response to diffuse or sooth a situation. The Accidental Counsellor skills-based workshop equips staff how to handle difficult scenarios and provides a helpful, appropriate response. Participants learn how to take a calm and safe approach, while conveying empathy and encouraging cooperation. It will assist your staff to de-escalate an otherwise challenging situation or potential crisis. This workshop is ideal for counter staff, frontline workers, receptionists, telephone operators, support workers and members of the public.
This course will engage you with captivating videos, audios, theories, and a 24-page workbook filled with practical information and exercises to consolidate your key learnings.
You will learn how to help someone identify their strengths, that assist them to manage their problems better, and easier. You will learn how to reframe their thinking to give them a different perspective on something that previously painted a negative picture.
Book Accidental Counsellor Training
Learn what to do and say if you find yourself in the position of accidental counsellor.
Hear from people who have participated in our in-person and online suicide prevention training.